Training for Downer NZ - tailored to a 'T'

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The client need:

Downer NZ required confined space training covering unit standards 18426, 17599 and 25510, for WTC compliance for their telecommunications work.

They wanted the training customised to their industry and in line with Downer health & safety documentation – to ensure relevance to their staff and to make the best use of training time.

The programme needed to be delivered across 11 worksites from Auckland to Invercargill – 61 courses for 689 technicians, and registering 2,067 unit standards with NZQA. A prompt start was required with roll-out over 12 months, and most of it needed in 8 months.

How things panned out in the client’s words (John D’Rose, Downer NZ’s Technical Training Manager)

“We really appreciated how FETS did their homework to understand our business – right down to the details in our internal processes and procedures. Learning about fuel bunkers and breathing apparatus would’ve turned our guys off, as they have no experience of these, but no, it was very specific to our telecommunications cable chambers and manholes.

The FETS Training Coordinator made the course bookings easy and hassle-free for us, even when we had to reschedule sessions because of staff unavailability and work commitments etc. Their flexibility was much appreciated – and at no extra charge.

They kept our staff really well engaged and feedback was all positive with no complaints. FETS delivered to a consistent standard right around the country with very few issues, so we didn’t need to chase them for this or that.”

The outcome:

“FETS have provided a very cost-effective outsourced training solution, saving us a lot of time and hassle doing it ourselves. It means we can just focus on our specialised telecommunications technical training, having confidence that our compliance training is being delivered to the NZQA standard.

Our engagement with FETS has been very successful as far as we’re concerned, so we’ve stuck with them for a long time for various training needs, and will do so into the future.”

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